Did you know your hearing aid needs cleaning regularly, and needs re-tubing every 4-6 months for them to continue to work effectively?
Our NHS Hearing Aid Support Service (HASS) is at the heart of all we do.
Our friendly team are on hand to assist with essential re-tubing, cleaning and general hearing aid maintenance. If your hearing aids are due maintenance, if the tubing is brittle, cracked, blocked or damaged, please get in touch to book an appointment.
Please be aware that our sessions are now running by appointment only.
You can book an appointment online but first need to REGISTER FOR OUR SERVICE HERE
Once you have registered you can BOOK AN APPOINTMENT ONLINE HERE
Alternatively you can book an appointment by calling us on 01245 496347, or texting us on 07950 406173.
We also continue to provide assistance to those who need to contact us either by ,email or LIVE CHAT through our website.
If you are unable to see us in person, it is possible for someone else to bring the hearing aids to the appointment on your behalf. If you are housebound please call to ask us about our home visit service.
Please note that hospitals across Essex can issue different hearing aids, if you are booking an appointment at a venue not local to you, please call us first to check we will be able to service your hearing aid at your chosen venue.
Please see below links for each hospital to open a PDF which lists where you can collect batteries from.
- Confirming that your hearing aids are NHS hearing aids
- Your full name, address, and telephone number/email
- Your date of birth
- The type of hearing aids you have (Mould style or Corda/open fit style)
Broomfield Hospital Audiology Department
Basildon Hospital Audiology Department
St Margaret’s Hospital Audiology Department
Addenbrooke’s Hospital Audiology Department
Our aim is to expand this service to more locations – please get in touch if you have a suitable venue to hold these sessions, or would like to volunteer to help us achieve this.
*Home visits available in areas and during the COVID-19 pandemic will be conducted as ‘door-step visits’.
In the meantime, if you would like guidance showing you how to re-tube your own hearing aid, here is a short video demonstration:
For a supply of new tubing please contact your Audiologist.
Do you have NHS hearing aids that were issued by a hospital in Essex?
We have compiled a useful information page about each audiology service including where you can collect batteries from. Please click on your issuing hospital below to open this document: