Suite 2, 158 Moulsham Street, Chelmsford, CM2 0LD
NHS Hearing Aid Support Service
Did you know your hearing aid needs cleaning regularly, and needs re-tubing every 4-6 months for them to continue to work effectively?
Our NHS Hearing Aid Support Service (HASS) is at the heart of all we do.

Our friendly team are on hand to assist with essential re-tubing, cleaning and general hearing aid maintenance.  If your hearing aids are due maintenance, if the tubing is brittle, cracked, blocked or damaged, please get in touch to book an appointment.

Please be aware that our sessions are now running by appointment only.

You can book an appointment online but first need to REGISTER FOR OUR SERVICE HERE

Once you have registered you can BOOK AN APPOINTMENT ONLINE HERE

Alternatively you can book an appointment by calling us on 01245 496347, or texting us on 07950 406173.

We also continue to provide assistance to those who need to contact us either by ,email or LIVE CHAT through our website.

If you are unable to see us in person, it is possible for someone else to bring the hearing aids to the appointment on your behalf. If you are housebound please call to ask us about our home visit service.

Please note that hospitals across Essex can issue different hearing aids, if you are booking an appointment at a venue not local to you, please call us first to check we will be able to service your hearing aid at your chosen venue.

Hearing Aid Batteries
Hearing Aid batteries can be collected from various locations across the County, depending on which hospital issued your hearing aids. Due to the COVID-19 Pandemic, several battery pick up locations have temporarily closed or changed, so please call us or your Audiology appointment or the Hearing Help Team to check if your nearest venue is open for battery collection. 

Please see below links for each hospital to open a PDF which lists where you can collect batteries from.

Alternatively, most hospital audiology departments in Essex provide a battery postal service. Simply post your brown book or hearing aid card to your audiology department, along with a Large Stamped address envelope (with large letter stamp).
You can also buy batteries from most chemists, supermarkets, Boots etc and also online at an average cost of £1.50 – £3 per pack, but will need to know which size battery you need.
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Housebound Hearing Aid Users
Are you housebound and unable to get to our sessions? Do you run a residential home with several NHS hearing aid users in residence? Contact us today to organise a home visit*
We can clean and re-tube your NHS hearing aids, supply you with NHS hearing aid batteries, and offer advice about hearing loss in your own home. Information we will need when you contact us, includes:
  • Confirming that your hearing aids are NHS hearing aids
  • Your full name, address, and telephone number/email
  • Your date of birth
  • The type of hearing aids you have (Mould style or Corda/open fit style)
In order to deliver this service, we work in partnership with:
  • Broomfield Hospital Audiology Department
  • Mid-Essex CCG
  • Basildon Hospital Audiology Department
  • St Margaret’s Hospital Audiology Department
  • Addenbrooke’s Hospital Audiology Department

Our aim is to expand this service to more locations – please get in touch if you have a suitable venue to hold these sessions, or would like to volunteer to help us achieve this.

*Home visits available in areas and during the COVID-19 pandemic will be conducted as ‘door-step visits’.

In the meantime, if you would like guidance showing you how to re-tube your own hearing aid, here is a short video demonstration:

Re-tubing Your Hearing Aid Video

For a supply of new tubing please contact your Audiologist.

Do you have NHS hearing aids that were issued by a hospital in Essex?

We have compiled a useful information page about each audiology service including where you can collect batteries from. Please click on your issuing hospital below to open this document:

Would you like to sign up to email updates about our services? Join our mailing list!
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