Suite 2, 158 Moulsham Street, Chelmsford, CM2 0LD
NHS Hearing Aid Support Service

Did you know your hearing aid needs cleaning regularly, and needs retubing every 4-6 months?

Our NHS Hearing Aid Support Service (HASS) is at the heart of all we do.

These free walk-in sessions take place monthly in over 26 different locations and are run by our trained volunteers. At these sessions our volunteers can clean and retube your NHS hearing aid, and provide advice and guidance.

No appointment is necessary – just turn up!

Due to the variety of different hearing aids issued by the NHS in Essex, please check each venue below for details of which hearing aids we can look after at each location.

Hearing Aid Batteries
Hearing Aid batteries can be collected from various locations across the county, depending on which hospital issued your hearing aids.

Please see below links for each hospital to open a PDF which lists where you can collect batteries from.

Alternatively, most hospital audiology departments in Essex provide a battery postal service. Simply post your brown book or hearing aid card to your audiology department, along with a Large Stamped address envelope (with large letter stamp).
You can also buy batteries from most chemists, supermarkets, Boots etc and also online at an average cost of £1.50 – £3 per pack, but will need to know which size battery you need.
Anisha Grange 1
Housebound Hearing Aid Users
Are you housebound and unable to get to our sessions? Do you run a residential home with several NHS hearing aid users in residence? Contact us today to organise a home visit*
We can clean and re-tube your NHS hearing aids, supply you with NHS hearing aid batteries, and offer advice about hearing loss in your own home. Information we will need when you contact us, includes:
  • Confirming that your hearing aids are NHS hearing aids
  • Your full name, address, and telephone number/email
  • Your date of birth
  • The type of hearing aids you have (Mould style or Corda/open fit style)
In order to deliver this service, we work in partnership with:
  • Broomfield Hospital Audiology Department
  • Mid-Essex CCG
  • Basildon Hospital Audiology Department
  • St Margaret’s Hospital Audiology Department
  • Addenbrooke’s Hospital Audiology Departmet

Our aim is to expand this service to more locations – please get in touch if you have a suitable venue to hold these sessions, or would like to volunteer to help us achieve this.

*Home visits available in areas where we run sessions.

Do you have NHS hearing aids that were issued by a hospital in Essex?
We have compiled a useful information page about each audiology service including where you can collect batteries from. Please click on your issuing hospital below to open this document:
My hearing aids were issued to me by:
Brentwood Community Hospital
Addenbrooke’s Hospital
Princess Alexandra Hospital, Harlow
Southend Hospital
Colchester Hospital
Scriven’s NHS Service in Colchester and Harwich
Specsaver’s NHS Service in North East Essex
Is your audiology department not listed? Contact our team on 01245 496347 or
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