Suite 2, 158 Moulsham Street, Chelmsford, CM2 0LD
NHS Hearing Aid Support Service
Did you know your hearing aid needs cleaning regularly, and needs retubing every 4-6 months?
Our NHS Hearing Aid Support Service (HASS) is at the heart of all we do.

**COVID-19 UPDATE**

PLEASE BE AWARE THAT OUR REGULAR WALK-IN SESSIONS ARE CURRENTLY
SUSPENDED DUE TO THE PANDEMIC
HOWEVER PLEASE READ ON TO LEARN ABOUT OUR GRADUAL RESUMPTION OF AN
APPOINTMENT BASED SERVICE

From our wonderful new and spacious location, located in Moulsham Street, Chelmsford, and also from Plantation Hall in Heybridge, we are back in business,
offering a Covid-19 safe environment, where you can get help with your NHS hearing aids.

Our friendly team are on hand to assist with essential re-tubing, cleaning and general hearing aid maintenance. People experiencing difficulty with their hearing or who are new to hearing loss and perhaps feeling isolated, can benefit from information, advice and guidance.

If you would like to visit our Resource Centre, appointments can be made by contacting the team at Hearing Help Essex:
Tel: 01245 496347
Email: info@hearinghelpessex.org.uk
Text: 07950 406173

If you are unable to visit our Resource Centre please ask about our doorstep service.

We also continue to provide assistance to those who need to contact us either by telephone, text, email or LIVE CHAT through our website: www.hearinghelpessex.org.uk


If you would like to be contacted when other sessions are up and running again, please email us with your full name, postcode, and best contact details and we will be in touch as soon as we are able to resume sessions.

In the meantime, if you would like guidance to re-tube your own hearing aid, here is a short video showing you how.
For a supply of new tubing please contact your Audiologist.

Re-tubing Your Hearing Aid Video

 

 

Locations
Hearing Aid Batteries
Hearing Aid batteries can be collected from various locations across the County, depending on which hospital issued your hearing aids. Due to the COVID-19 Pandemic, several battery pick up locations have temporarily closed or changed, so please call us or your Audiology appointment or the Hearing Help Team to check if your nearest venue is open for battery collection. 

Please see below links for each hospital to open a PDF which lists where you can collect batteries from.

Alternatively, most hospital audiology departments in Essex provide a battery postal service. Simply post your brown book or hearing aid card to your audiology department, along with a Large Stamped address envelope (with large letter stamp).
You can also buy batteries from most chemists, supermarkets, Boots etc and also online at an average cost of £1.50 – £3 per pack, but will need to know which size battery you need.
Anisha Grange 1
Housebound Hearing Aid Users
Are you housebound and unable to get to our sessions? Do you run a residential home with several NHS hearing aid users in residence? Contact us today to organise a home visit*
We can clean and re-tube your NHS hearing aids, supply you with NHS hearing aid batteries, and offer advice about hearing loss in your own home. Information we will need when you contact us, includes:
  • Confirming that your hearing aids are NHS hearing aids
  • Your full name, address, and telephone number/email
  • Your date of birth
  • The type of hearing aids you have (Mould style or Corda/open fit style)
In order to deliver this service, we work in partnership with:
  • Broomfield Hospital Audiology Department
  • Mid-Essex CCG
  • Basildon Hospital Audiology Department
  • St Margaret’s Hospital Audiology Department
  • Addenbrooke’s Hospital Audiology Department

Our aim is to expand this service to more locations – please get in touch if you have a suitable venue to hold these sessions, or would like to volunteer to help us achieve this.

*Home visits available in areas and during the COVID-19 pandemic will be conducted as ‘door-step visits’.

Do you have NHS hearing aids that were issued by a hospital in Essex?
We have compiled a useful information page about each audiology service including where you can collect batteries from. Please click on your issuing hospital below to open this document:
Covid-19 Update from Hearing Help Essex

AUGUST UPDATE FROM HEARING HELP ESSEX
11th AUGUST 2020

Hearing Help Essex is committed to ensuring that we keep our clients, volunteers and staff as safe as possible during the Covid-19 pandemic.

Over 500 individuals access our face to face services each month, and many of our Clients are considered to be in a vulnerable group identified by the World Health Organisation. Therefore, in March, we had to take the difficult decision to cancel our drop-in sessions, home visits, and All Ears events until further notice.

Please be reassured that we continue to closely monitor the Public Health authorities guidance to ensure that we keep our service users, volunteers, and staff safe.

We have now begun to assess and plan when and how we can begin to safely resume our services. Whilst we do not yet have a set timeframe for all stages of our plan, we do know that our walk-in services will not be able to operate in the same way, and instead we will move to an appointment based service delivery model.

We are now ready to book appointments for NHS Hearing Aid Cleaning and Re-tubing at our Resource Centre in Central Chelmsford and at Plantation Hall in Heybridge. From Monday 6th July 2020 we are able to resume our NHS Hearing Aid Support Service for Patients with hearing aids issued by Addenbrooke’s, Basildon, Orsett, Broomfield, St Peter’s, Braintree, & St Margaret’s Epping.

Please contact us on info@hearinghelpessex.org.uk if you would like an appointment for NHS Hearing Aid re-tubing, cleaning, and basic maintenance at the Resource Centre with the following details.

  • Full name, address, date of birth, telephone number
  • Preferred day & time of appointment
  • How many hearing aid/s
  • Type of aid – mould made to fit your ear or Open Fit (small dome in the ear)
  • Hospital where aid/s issued
  • Reason for requesting an appointment

    If you would prefer to call us to discuss our telephone number is 01245 496347. Our phone lines are quite busy at the moment so the quickest way to contact us is via email. Please note that we expect these appointments to book up quite quickly so they will be offered on a first come, first serve basis.

If you think your hearing needs testing, or if your hearing aids need adjusting, or you need an ear mould etc please do contact your hospital Audiology department direct to discuss this.

As usual, our service remains completely free of charge to access, but as a small charity working hard to support residents of Essex living with hearing loss, all donations are appreciated.

As we are not yet resuming our sessions in the community, if you would like to be contacted when we are ready to start booking appointments for these please call or email us so that we can add you to our waiting list. Alternatively, if you visit the ‘Contact’ page on our website you can fill in the pop up form on there to be added to our mailing list. We hope to be able to offer appointments in a variety of locations around the County, as well as doorstep home visits to those who are shielding or housebound, providing NHS Hearing Aid Support,  and our Information, Advice, and Guidance Service in the not too distant future.

Further updates will be posted on our website www.hearinghelpessex.org.uk and also on our social media channels.

WE CONTINUE TO PROVIDE A TELEPHONE, TEXT, EMAIL, LIVE CHAT, AND SOCIAL MEDIA INFORMATION, ADVICE, AND GUIDANCE SERVICE TO THOSE IN NEED.

IF YOU HAVE ANY QUESTIONS, OR REQUIRE ADVICE ABOUT MANAGING YOUR HEARING LOSS, OR HEARING AID MAINTENANCE, PLEASE DO NOT HESITATE TO CONTACT OUR TEAM.

PHONE: 01245 496347
TEXT: 07950 406 173
EMAIL: INFO@HEARINGHELPESSEX.ORG.UK
WEBSITE: WWW.HEARINGHELPESSEX.ORG.UK

Do you live in Essex, and would you like to be informed when our sessions resume?Join our mailing list!
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