Suite 2, 158 Moulsham Street, Chelmsford, CM2 0LD
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NHS Hearing Aid Support Service

**COVID-19 UPDATE**
PLEASE BE AWARE THAT SESSIONS ARE CURRENTLY SUSPENDED DUE TO THE PANDEMIC
FULL STATEMENT HERE
If you would like to be contacted when our sessions are up and running again, please email us with your full name, postcode, and best contact details and we will be in touch as soon as we are able to resume sessions.

In the meantime, if you would like guidance to re-tube your own hearing aid, here is a short video showing you how.  For a supply of new tubing please contact your Audiologist.

Re-tubing Your Hearing Aid Video

 

Did you know your hearing aid needs cleaning regularly, and needs retubing every 4-6 months?

Our NHS Hearing Aid Support Service (HASS) is at the heart of all we do.

These free walk-in sessions take place monthly in over 26 different locations and are run by our trained volunteers. At these sessions our volunteers can clean and retube your NHS hearing aid, and provide advice and guidance.

No appointment is necessary – just turn up!

Due to the variety of different hearing aids issued by the NHS in Essex, please check each venue below for details of which hearing aids we can look after at each location.

Locations
Hearing Aid Batteries
Hearing Aid batteries can be collected from various locations across the county, depending on which hospital issued your hearing aids.

Please see below links for each hospital to open a PDF which lists where you can collect batteries from.

Alternatively, most hospital audiology departments in Essex provide a battery postal service. Simply post your brown book or hearing aid card to your audiology department, along with a Large Stamped address envelope (with large letter stamp).
You can also buy batteries from most chemists, supermarkets, Boots etc and also online at an average cost of £1.50 – £3 per pack, but will need to know which size battery you need.
Anisha Grange 1
Housebound Hearing Aid Users
Are you housebound and unable to get to our sessions? Do you run a residential home with several NHS hearing aid users in residence? Contact us today to organise a home visit*
We can clean and re-tube your NHS hearing aids, supply you with NHS hearing aid batteries, and offer advice about hearing loss in your own home. Information we will need when you contact us, includes:
  • Confirming that your hearing aids are NHS hearing aids
  • Your full name, address, and telephone number/email
  • Your date of birth
  • The type of hearing aids you have (Mould style or Corda/open fit style)
In order to deliver this service, we work in partnership with:
  • Broomfield Hospital Audiology Department
  • Mid-Essex CCG
  • Basildon Hospital Audiology Department
  • St Margaret’s Hospital Audiology Department
  • Addenbrooke’s Hospital Audiology Departmet

Our aim is to expand this service to more locations – please get in touch if you have a suitable venue to hold these sessions, or would like to volunteer to help us achieve this.

*Home visits available in areas where we run sessions.

Do you have NHS hearing aids that were issued by a hospital in Essex?
We have compiled a useful information page about each audiology service including where you can collect batteries from. Please click on your issuing hospital below to open this document:
My hearing aids were issued to me by:
Broomfield Hospital, Chelmsford
Braintree Community Hospital
St Peter’s Hospital, Maldon
Basildon Hospital
Orsett Hospital
St Margaret’s Hospital, Epping
Brentwood Community Hospital
Addenbrooke’s Hospital
Saffron Walden Community Hospital
Herts and Essex Hospital, Bishops Stortford
Princess Alexandra Hospital, Harlow
Southend Hospital
Colchester Hospital
Scriven’s NHS Service in Colchester and Harwich
Specsaver’s NHS Service in North East Essex
Is your audiology department not listed? Contact our team on 01245 496347 or help@hearinghelpessex.org.uk
Covid-19 Update from Hearing Help Essex

UPDATE FROM HEARING HELP ESSEX
21ST MAY 2020

Hearing Help Essex is committed to ensuring that we keep our clients, volunteers and staff as safe as possible during the Covid-19 pandemic.

Over 500 individuals access our face to face services each month, and many of our Clients are considered to be in a vulnerable group identified by the World Health Organisation. Therefore, in March, we had to take the difficult decision to cancel our drop-in sessions, home visits, and All Ears events until further notice.

Please be reassured that we continue to closely monitor the Public Health authorities guidance to ensure that we keep our service users, volunteers, and staff safe.

We are now beginning to assess and plan when and how we can begin to safely resume our services. Whilst we do not yet have a set timeframe, we do know that our walk-in services will not be able to operate in the same way, and instead we will move to an appointment based service delivery model.

If you would like to be contacted when we are ready to start booking appointments please call or email us so that we can add you to our list. Alternatively, if you visit the ‘Contact’ page on our website you can fill in the pop up form on there to be added to our mailing list. We hope to be able to offer appointments in a variety of locations around the County, as well as doorstep home visits to those who are shielding or housebound, providing NHS Hearing Aid Support,  and our Information, Advice, and Guidance Service.

Further updates will be posted on our website www.hearinghelpessex.org.uk and also on our social media channels.

WE CONTINUE TO PROVIDE A TELEPHONE, TEXT, EMAIL, LIVE CHAT, AND SOCIAL MEDIA INFORMATION, ADVICE, AND GUIDANCE SERVICE TO THOSE IN NEED.

IF YOU HAVE ANY QUESTIONS, OR REQUIRE ADVICE ABOUT MANAGING YOUR HEARING LOSS, OR HEARING AID MAINTENANCE, PLEASE DO NOT HESITATE TO CONTACT OUR TEAM.

PHONE: 01245 496347
TEXT: 07950 406 173
EMAIL: INFO@HEARINGHELPESSEX.ORG.UK
WEBSITE: WWW.HEARINGHELPESSEX.ORG.UK

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