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158 Moulsham Street, Chelmsford, CM2 0LD

Meet Our Team

Sophie Ede

I joined Hearing Help Essex in May 2017; Overseeing the work of the organisation is a hugely varied and rewarding role; no two days are the same! I work with the Trustees, staff, volunteers, and service users to ensure we achieve our objectives. I have acquired bilateral sensorineural hearing loss, and as such, am passionate that Hearing Help Essex continue to deliver high quality services which inform and empower people experiencing hearing loss.

Wendy Hammond
Operations Manager

I joined Hearing Help Essex in October 2022, to manage and co-ordinate the day-to-day operations and monitor the high-quality service the organisation provides for people with various degrees of hearing loss. I have hearing loss in the family, I am also hard of hearing and wear two hearing aids. As such anything related to help and supporting people with hearing loss is extremely important to me, as I understand the day-to-day challenges it can bring. I am therefore delighted to be working full time for a charity that provides an important and valuable service across Essex.

Susan Butler
Hearing Aid Support Service Coordinator

I joined Hearing Help Essex in 2005 working one day a week as an Administration Assistant. Fast forward to 2019 and I’m now the Service Coordinator for the Hearing Aid Support Service, working four days a week. I manage and coordinate our loyal and hardworking Volunteers, at our Hearing Aid Support Sessions and arranging home visits to the housebound. I visit each session venue regularly which enables me to catch up with all the Volunteers, restocking their kit boxes if necessary.

Sarah Tan
Hearing Aid Support Service Coordinator

I started at Hearing Help Essex in June 2020, and am job-sharing with Susan Butler. For the past 2 years I have been looking after my daughter. When she was 9 weeks old we started doing sing and sign classes together learning baby sign and we really enjoyed these classes; it helped us to communicate before she could verbalise. This prompted me to start learning BSL again, something I had previously been interested in and completed a beginners course back in 2011. We have hearing loss in the family and understand how isolating it can be, and I am passionate about helping those who need it.

Janine Kent
Resource Centre Coordinator

I joined Hearing Help Essex in October 2018.  My role is to provide advice and information about specialist equipment for those with hearing loss to those who visit our Resource Centre; I demonstrate the equipment and manage the loan service for clients that gives them the opportunity to try out the equipment in their own homes.  I work in the office 3 days a week, and in addition to providing equipment demonstrations, I answer queries over the telephone and email, and co-ordinate Outreach workers visits to housebound individuals.

Hayley Seely
Support Services Administrator

I joined Hearing Help Essex in May 2022 as a Support Services Administrator. My role is working in the office Monday to Friday, where I support people to access our Hearing Aid Support Sessions by telephone, online and by email. In addition to this, I advise people about the different services available at Hearing Help Essex and highlight different pathways available for those with hearing loss. As a hearing aid wearer with unilateral hearing loss, I enjoy talking to clients about their own hearing aid related challenges. 

Janet Newman
Finance Administrator

I joined Hearing Help Essex in 2016 to help manage a new project to provide Advice, Information and Guidance to anyone living with or caring for people with hearing loss.  My job is to co-ordinate the administration and data so that our outreach workers can provide their service through information stands, presentations, and home visits.  I work two days a week and since joining HHE over three years ago have thoroughly enjoyed being part of this enthusiastic, warm and professional team.

Kay Jagger
Outreach Worker - Central Essex

My name is Kay Jagger and I am an outreach worker for Hearing Help Essex.
My role is to offer support, guidance and information for people with hearing loss which can include display stands at various venues and exhibitions. Also IAG sessions at hospitals and community events. A large part of my role are home visits, where I can demonstrate various assistive equipment and new technologies to help make life easier for people in the county with hearing loss. I really enjoy meeting people and hopefully making a difference to their everyday lives.

Christine Menzies
Outreach Worker - South Essex

My name is Christine Menzies, I was born deaf and I wear one hearing aid and have one cochlear implant.  I joined Hearing Help Essex in 2016 as a volunteer and have progressed on to take on a role as an outreach worker doing home visits to reduce isolation for people with hearing loss, demonstrating equipment and providing guidance and information about wearing hearing aids.

Julia Byford
Outreach Worker - West Essex

Hello my name is Julia Byford. I started work here at Hearing Help Essex in November 2023 having previously worked with adults with a hearing impairment for five years. My role as outreach worker is to provide information, advice and guidance to people across Essex living with a hearing impairment. I complete hearing assessments in your home looking at what you can or can't hear and solutions and equipment may then be offered and demonstrated. My varied role also includes giving talks about hearing loss and outreach stands in the community hoping that we can reach as many people as possible and make their life with a hearing loss better.


Wendy Main
Outreach Worker - North East Essex

I was so delighted to join Hearing Help Essex in March 2023. My role of Outreach Worker is to deliver the Information Advice and Guidance service in the Uttlesford and Braintree area to anyone living with and those caring for people with hearing loss. I will provide support, guidance and advice to people in their own homes on booked appointments at home visits, and I will demonstrate various assistive equipment and technology to help make life easier for people with hearing loss. I will provide advice, information and guidance at various community venues. All my working career I have been extremely passionate to try and reduce isolation to people and the community, I hope my role as Outreach worker with Hearing Help Essex will enable me to achieve this for people and the community with hearing loss

Meet Our Trustees

Paul Roberts
Nick Watson
Jane Smith
Peter Smith
Deesha Bedia
Amy Martin