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Meet Our Team

Sarah Watson
CEO

As CEO, I’m passionate about supporting people with hearing loss and leading our team to make a real difference in the community, while working closely with our amazing volunteers to extend our reach and impact. 

I joined Hearing Help Essex in June 2025. As someone who is deaf and has worked with deaf and hard of hearing people for over 15 years, I bring both personal experience and professional expertise to my role. 

My mission is to lead a passionate team dedicated to breaking down barriers, improving accessibly, and ensuring that everyone with hearing loss feels supported and included in their community.

Fun Fact: I love listening to music through my hearing aids using Bluetooth – it's one of my favourite ways to enjoy sound!

Janine Kent
Information, Advice, and Guidance Service Manager

I help people to find solutions to difficulties associated with living with hearing loss.

Prior to joining Hearing Help Essex 6 years ago, I worked in project management and training.

I’m passionate about giving people access to the advice and support they need so they can live life to the full!

Fun Fact: I’ll try my hand at most crafts and am currently learning to knit.

Hayley Seely
Hearing Aid Support Service Manager

I support our wonderful Hearing Aid Support Service (HASS) and volunteer team and manage the HASS service.

I have 8 years’ experience within the voluntary sector in education and health services.

I am passionate about the service HHE provides and I am immensely proud to be able to work alongside our volunteers, HHE team and support our hearing aid support services across Essex.

Fun Fact: I have climbed Snowdon twice!

Jade Marshall
Finance Manager

I help to process and log the financial activities associated with running the charity.

Having voluntary experience within a community PTA treasurer role at a school that specialises in supporting hearing impaired children, I bring a much needed level of understanding to the charity on a deeper scale.

Being a hearing aid user myself, I’m passionate about supporting the Charity’s mission to alleviate isolation and loneliness that comes with hearing loss!

Fun Fact: My best friend is my pooch, a black Labradoodle called Hendrix.

Sarah Tan
Hearing Aid Support Service Co-ordinator

I help coordinate our Hearing Aid Support Service sessions in the community and look after our amazing team of volunteers. 

Previously working in the Environment sector for 10 years, I have a lot of experience recruiting and working with volunteers. 

With hearing loss in my family, I’m passionate about helping those who need our service to be less isolated. 

Fun Fact: I’m a keen baker, and you may see some of my creations at our events.

Susan Butler
Hearing Aid Support Service Coordinator

I manage and coordinate volunteers for the Hearing Aid Support Service. I started working one day a week for Hearing Help Essex in 2005 as an Administration Assistant. I have watched the charity grow over the years and feel privileged to be a part of it.

I’m passionate about making sure we offer the help and support our volunteers deserve.

Fun Fact: I enjoy spending time with my family and friends and walking my dog.

Sally Horsham
Support Services Administrator

I support people to access our Hearing Aid Support Sessions by telephone, text, online and by email. 

My past experience working with people of all ages in education and health has enabled me to have excellent communication skills.

I enjoy interacting with our service users and advising them of all of the different services available at Hearing Help Essex.

Fun Fact:  I’ve climbed 20 of the 95 Peak District Ethels, several more to go!

Amy Davis
Business Support Administrator

I support people with hearing loss learn about equipment to support them in their homes and socially. 

I previously worked in social care with vulnerable children. I also supported local charities to fundraise for the community. 

I love engaging with people and being part of a worthwhile organisation helping the community.

  

Kay Jagger
Outreach Worker - Central Essex

My role is to offer support, guidance and information for people with hearing loss within the community.

I’ve worked for 10 years as an Outreach Worker for the charity.

I really enjoy meeting people and hopefully making a difference to their everyday lives.

Fun Fact : I once won a look alike competition as someone from Coronation Street without entering myself!!

Christine Menzies
Outreach Worker (South Essex) & HASS Coordinator

I provide assessments, information, advice and guidance during home visits

I’ve had hearing loss since birth, wore hearing aids till 2010 and now wear Cochlear Implants.

I am passionate about helping people with their hearing loss and promoting useful equipment to help them.  

Fun Fact: I love looking after my three grandsons and love travelling.

Julia Byford
Outreach Worker - West Essex

I provide information, advice and guidance in the homes of people across Essex living with hearing loss, completing hearing assessments, demonstrating equipment and providing safety equipment to keep them safe.  My varied role also includes giving talks about hearing loss and outreach stands in the community.

I’m a qualified rehabilitation officer for the deafened with 6 years of experience. 

I’m passionate that those with hearing loss have the same access as those with hearing.

Fun Fact : I’m a trained yoga teacher and dog mad!

 

Wendy Main
Outreach Worker - North East Essex

I provide assessments, information, advice and guidance during home visits and at numerous public community venues.

I have 30 years’ experience as a qualified Nurse with the NHS which has enabled me to bring a wealth of experience to Hearing Help Essex.

I am passionate about providing a compassionate and inclusive service to everyone.

Fun Fact: I love to grow my own vegetables with mixed results!

Tracie Greygoose
Office Volunteer

I joined HHE has a volunteer administrator in 2019. Although I had no knowledge of the charity before joining, I am now very passionate about the services they provide and how important it is for people with hearing loss and their families. My role includes maintaining our database and updating our session interactions. I’ve always enjoyed administration but can now combine this with my love of gardening as the charity recently relocated to a cottage with a large garden.

Meet Our Trustees

Pam Sabine
Chairperson

Having worked within the NHS for well over 40 years, in both clinical and Director roles, I am now pleased to have become a Trustee within Hearing Help Essex and offer my experience to support the aims and work of such a worthwhile charity.

I have first-hand knowledge of the challenges and potential isolation which individuals frequently experience as a result of losing their hearing, and it is great to be involved with an organisation which brings such valuable support to people living with hearing loss.  I look forward to working with the other Trustees to ensure this work continues.

Paul Roberts
Treasurer

I first came across HHE when my mother came to spend her last years close to us in Essex. Being well into her 90s, she was very reliant on her hearing aids, and the services that HHE provides. When I retired, I wanted to do some voluntary work so was very pleased to be told by Chelmsford CVS that HHE was looking for trustees. I hope as trustee I can help facilitate the good work of the charity as well as perform the statutory requirements of governance.

I trained as an accountant in London, after university in Bristol. I moved on to banking and part of that was spent in South Africa, where I met my wife. I then spent the rest of my career in the servicing aspects of retail financial services.

Peter Smith
Trustee

Peter has been a trustee of Hearing Help Essex since 2018.  He spent his career working in financial services and was a board member of the UK’s largest specialist motor insurer.  He is experienced in legal and regulatory issues for businesses and is a qualified member of the International Compliance Association.  

Peter provides support on good governance, risk management and areas such as health and safety and data protection, and putting them into practice across all that we do. 

His initial interest in our work came from his own experience of dealing with tinnitus.  He has lived in mid Essex for thirty years. 

Deesha Bedia
Trustee

I went to the University of Manchester where I obtained an undergraduate and postgraduate degree in Audiology. I enjoy providing individuals with solutions to their ear or hearing related issues. I have also specialised in Paediatric and Balance testing too. My role within HHE is to provide Audiological advice and to help support the team and volunteers on Audiology related queries. It has also been a great platform to raise awareness of certain ear related conditions and how we can help manage or support individuals alongside the NHS.

Kirsty Last
Trustee

I am Kirsty and recently became a trustee to this wonderful charity.  I originally joined Hearing Help Essex as a volunteer back on 2019 and assisted with advice & guidance as well as meet and greet for drop in sessions.

I am a Lipspeaker with BSL skills and provide communication support for deaf and hard of hearing lipreaders.  I bring to my trustee role a great knowledge of deaf awareness and the barriers the deaf community face every day.