Job Description
Outreach Worker
Hearing Help Essex

Salary: £9,913.00 (£24,454.00 FTE)

Hours: 15 hours per week

Location: Home based with travel across Mid Essex, including Chelmsford, Maldon, South
Woodhams Ferrers and Braintree districts, with occasional travel to other areas of Essex.

Contract: Permanent

Start date: 5th January 2027

About Us
Hearing Help Essex is a local charity dedicated to supporting people with hearing loss across Essex.
We provide practical support, information, advice, hearing aid maintenance, and community-based
services that help people remain independent and connected to their communities.
We are looking for a motivated and compassionate Outreach Worker to join our team and help
expand our services across local communities.

The Role
As an Outreach Worker, you will support people affected by hearing loss by delivering community
outreach sessions, undertaking home-visit assessments, providing information and practical
support, building relationships with local partners, promoting Hearing Help Essex services, and
helping people manage their hearing loss more effectively.
This is a rewarding role that combines community engagement, service delivery, and partnership
work.

Key Responsibilities 
Deliver outreach sessions and network within local communities, providing information,
advice and guidance services.
Undertake home visits and assessments, providing appropriate information, advice, practical
support, and signposting.
Provide information, advice, and practical support to people experiencing hearing loss.
Build and maintain effective relationships with health, social care, and community partners.
Promote Hearing Help Essex services and identify opportunities to reach new beneficiaries.
Maintain accurate records and complete required reports.
Signpost clients to relevant services and support agencies where appropriate.
Support and encourage volunteer involvement within community services.
Represent Hearing Help Essex professionally at meetings, events, and community activities.
Comply with safeguarding, confidentiality, and health and safety requirements.
Undertake a Disclosure and Barring Service (DBS) check.

Essential Requirements 
Full UK driving licence and access to a vehicle.
Willingness and ability to travel regularly across the designated districts.
Excellent communication and interpersonal skills.
Ability to work independently and effectively manage a varied workload.
Strong organisational and administrative skills.
Competent IT skills, including Microsoft Office, email, and database systems.
Empathy, patience, and a commitment to supporting people with hearing loss and other
vulnerable individuals.
Ability to work flexibly and occasionally attend meetings, training, or events outside normal
working hours.
Ability to maintain confidentiality and handle sensitive information appropriately.
Satisfactory Disclosure and Barring Service (DBS) check.

Desirable Requirements 
Experience in community outreach, advice, guidance, or support services.
Knowledge of hearing loss, hearing aids, or sensory impairment services.
Experience of working with volunteers and supporting volunteer-led activities.
Understanding of local community networks, health services, and statutory agencies.
Experience of delivering services within community settings.

What We Offer 
Flexible working arrangements.
Opportunities for training and professional development.
A supportive and friendly team environment.
The opportunity to make a real difference to the lives of people with hearing loss across
Essex.
Varied and rewarding work within local communities.
The opportunity to build partnerships and help shape the future development of services.
Regular support and supervision from the management team.

How to Apply 
If you are passionate about supporting people, enjoy working within local communities, and
are looking for a rewarding role where you can make a tangible difference, we would love to
hear from you.
To apply, please submit your CV and a covering letter outlining how your skills and
experience meet the requirements of the role to sarah.watson@hearinghelpessex.org.uk
Closing Date: 13th November 2026
Interview Date: 2nd December 2026 at Moulsham Mill, Parkway, Chelmsford, CM2 7PX
Hearing Help Essex is committed to equality, diversity, and inclusion and welcomes
applications from all sections of the community.