Suite 2, 158 Moulsham Street, Chelmsford, CM2 0LD

Meet Our Team

Sophie Ede
CEO

I joined Hearing Help Essex in May 2017; Overseeing the work of the organisation is a hugely varied and rewarding role; no two days are the same! I work with the Trustees, staff, volunteers, and service users to ensure we achieve our objectives. I have acquired bilateral sensorineural hearing loss, and as such, am passionate that Hearing Help Essex continue to deliver high quality services which inform and empower people experiencing hearing loss.

Todorina Hammond
Service Development Manager

I joined Hearing Help Essex in the midst of the pandemic in January 2021, initially as Interim CEO (maternity cover). I was diagnosed with unilateral hearing loss at the age of 7, and when I was 14, I developed tinnitus. I never considered myself to be deaf enough to reach out for help, finding contentment in my own way of managing my hearing problems. This is the reason why I am very passionate about helping others to develop their own unique deaf identity. My role is to create new services so that Hearing Help Essex can offer more tailored support to the hard of hearing individuals in the County and hopefully expand our services so we can reach more people.

Susan Butler
Hearing Aid Support Service Coordinator

I joined Hearing Help Essex in 2005 working one day a week as an Administration Assistant. Fast forward to 2019 and I’m now the Service Coordinator for the Hearing Aid Support Service, working four days a week. I manage and coordinate our loyal and hardworking Volunteers, at our Hearing Aid Support Sessions and arranging home visits to the housebound. I visit each session venue regularly which enables me to catch up with all the Volunteers, restocking their kit boxes if necessary.

Sarah Johnson
Hearing Aid Support Service Coordinator

I started at Hearing Help Essex in June 2020, and am job-sharing with Susan Butler. For the past 2 years I have been looking after my daughter. When she was 9 weeks old we started doing sing and sign classes together learning baby sign and we really enjoyed these classes; it helped us to communicate before she could verbalise. This prompted me to start learning BSL again, something I had previously been interested in and completed a beginners course back in 2011. We have hearing loss in the family and understand how isolating it can be, and I am passionate about helping those who need it.

Janine Kent
Resource Centre Coordinator

I’m the newest member of the team having joined Hearing Help Essex in October 2018.  My role is to provide advice and information about specialist equipment for those with hearing loss to those who visit our Resource Centre; I demonstrate the equipment and manage the loan service for clients that gives them the opportunity to try out the equipment in their own homes.  I work in the office 3 days a week, and in addition to providing equipment demonstrations, I answer queries over the telephone and email, and co-ordinate Outreach workers visits to housebound individuals.

Janet Newman
Finance Administrator

I joined Hearing Help Essex in 2016 to help manage a new project to provide Advice, Information and Guidance to anyone living with or caring for people with hearing loss.  My job is to co-ordinate the administration and data so that our outreach workers can provide their service through information stands, presentations, and home visits.  I work two days a week and since joining HHE over three years ago have thoroughly enjoyed being part of this enthusiastic, warm and professional team.

Kay Jagger
Outreach Worker

My name is Kay Jagger and I am an outreach worker for Hearing Help Essex.
My role is to offer support, guidance and information for people with hearing loss which can include display stands at various venues and exhibitions. Also IAG sessions at hospitals and community events. A large part of my role are home visits, where I can demonstrate various assistive equipment and new technologies to help make life easier for people in the county with hearing loss. I really enjoy meeting people and hopefully making a difference to their everyday lives.

Christine Menzies
Outreach Worker

My name is Christine Menzies, I was born deaf and I wear one hearing aid and have one cochlear implant.  I joined Hearing Help Essex in 2016 as a volunteer and have progressed on to take on a role as an outreach worker doing home visits to reduce isolation for people with hearing loss, demonstrating equipment and providing guidance and information about wearing hearing aids.

RUSTY
The Hearing Dog

I was trained by Hearing Dogs for Deaf people to be Sophie’s ears. Everyone says I’m clever as I know how to alert her to lots of different sounds. I accompany Sophie to work each day and bring a smile to all who meet me. I love working at Hearing Help Essex as I get lots of fuss and attention.

Meet Our Trustees

Paul Roberts
Chairman
Nick Watson
Trustee
Jane Smith
Trustee
Peter Smith
Trustee
Deesha Bedia
Trustee
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