Suite 2, 158 Moulsham Street, Chelmsford, CM2 0LD

Information, Advice and Guidance

Do you have a hearing loss?
Do you know someone who does?
Are you concerned about your own hearing?

Are you or a loved one feeling isolated by your hearing loss?

Do social situations seem impossible to cope with?

Would you like to meet others living with hearing loss?

Hearing Help Essex provide advice and support to help you find solutions to difficulties associated with hearing loss. Our information, advice and guidance service includes:

1-2-1 appointments in person, via FaceTime/Skype, or over the telephone.

Telephone and Email advice service

Assistive equipment demonstration and loan from our Resource Centre in Chelmsford.

Home visits are available upon request.

All Ears! Living with Hearing Loss Online Seminars.

Please note that visits to our Resource Centres are by appointment only. To make an enquiry, or to book and appointment please click here or call 01245 496347

Covid-19 Update from Hearing Help Essex

SEPTEMBER UPDATE FROM HEARING HELP ESSEX
9th September 2020

Hearing Help Essex is committed to ensuring that we keep our clients, volunteers and staff as safe as possible during the Covid-19 pandemic.

Over 500 individuals access our face to face services each month, and many of our Clients are considered to be in a vulnerable group identified by the World Health Organisation. Therefore, in March, we had to take the difficult decision to cancel our drop-in sessions, home visits, and All Ears events until further notice.

Please be reassured that we continue to closely monitor the Public Health authorities guidance to ensure that we keep our service users, volunteers, and staff safe.

We have now begun to assess and plan when and how we can begin to safely resume our services. Whilst we do not yet have a set timeframe for all stages of our plan, we do know that our walk-in services will not be able to operate in the same way, and instead we will move to an appointment based service delivery model.

We are now ready to book appointments for NHS Hearing Aid Cleaning and Re-tubing at our Resource Centre in Central Chelmsford, at St Michael's Hospital in Braintree,  and at Plantation Hall in Heybridge. We are also able to offer a door-step service to those who are shielding, housbound, or have limited mobility. 

Please contact us on info@hearinghelpessex.org.uk if you would like an appointment for NHS Hearing Aid re-tubing, cleaning, and basic maintenance with the following details.

  • Full name, address, date of birth, telephone number
  • Preferred day & time of appointment
  • How many hearing aid/s
  • Type of aid – mould made to fit your ear or Open Fit (small dome in the ear)
  • Hospital where aid/s issued
  • Reason for requesting an appointment

    If you would prefer to call us to discuss our telephone number is 01245 496347. Our phone lines are quite busy at the moment so the quickest way to contact us is via email. Please note that we expect these appointments to book up quite quickly so they will be offered on a first come, first serve basis.

If you think your hearing needs testing, or if your hearing aids need adjusting, or you need an ear mould etc please do contact your hospital Audiology department direct to discuss this.

As usual, our service remains completely free of charge to access, but as a small charity working hard to support residents of Essex living with hearing loss, all donations are appreciated.

As we begin to resume our sessions in the community, if you would like to be contacted when we are ready to start booking appointments for your local session, please call or email us so that we can add you to our waiting list. Alternatively, if you visit the ‘Contact’ page on our website you can fill in the pop up form on there to be added to our mailing list. We hope to be able to offer appointments in a variety of locations around the County, as well as doorstep home visits to those who are shielding or housebound, providing NHS Hearing Aid Support,  and our Information, Advice, and Guidance Service in the not too distant future.

Further updates will be posted on our website www.hearinghelpessex.org.uk and also on our social media channels.

WE CONTINUE TO PROVIDE A TELEPHONE, TEXT, EMAIL, LIVE CHAT, AND SOCIAL MEDIA INFORMATION, ADVICE, AND GUIDANCE SERVICE TO THOSE IN NEED.

IF YOU HAVE ANY QUESTIONS, OR REQUIRE ADVICE ABOUT MANAGING YOUR HEARING LOSS, OR HEARING AID MAINTENANCE, PLEASE DO NOT HESITATE TO CONTACT OUR TEAM.

PHONE: 01245 496347
TEXT: 07950 406 173
EMAIL: INFO@HEARINGHELPESSEX.ORG.UK
WEBSITE: WWW.HEARINGHELPESSEX.ORG.UK

Do you live in Essex, and would you like to be informed when our sessions resume?Join our mailing list!
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