Suite 2, 158 Moulsham Street, Chelmsford, CM2 0LD

By: Alison Dromgoole |Chief Hearing Therapist |Department of Audiology and Hearing Therapy, Southend University Hospital

A Day in the Life of  Hearing Therapist

I work as part of the Audiology team, working together to support people with hearing difficulties and related issues.

The majority of my day is spent seeing people who are experiencing tinnitus but I also see people with a variety of other issues. These include sensitivity to sound, balance problems and, of course, hearing difficulties which can be anything from very mild to profound.

Whatever the problem the initial appointment may take up to an hour. During this time I will listen to the patient to find out what the problem is, how it developed and how it is affecting their life. We will then discuss the mechanism of the ear and the brain to understand how these problems may have come about. For many people having an understanding of the problem will be a great relief and be enough to reduce their anxiety so that they can manage without further intervention. For others further discussion about management strategies will be beneficial. It is important that this is a collaborative approach as appropriate management strategies will vary depending on the individual and their circumstances. What helps one person may be inappropriate for someone else. Anxiety, tension and sleep problems often become part of the discussion. Obviously health related symptoms can cause anxiety and worry but also many of them, especially tinnitus and sensitivity to sound, can be aggravated by other stresses creating vicious circles with one problem aggravating another. Strategies to help break into these cycles can be discussed and included in the individual management plan.

Review appointments can be made to give ongoing support and to check whether the agreed strategies are helping or whether they need to be adjusted to give greater benefit.

This year we have all seen changes to the way we live and Audiology is no different. Although I can still see people face to face when it is necessary most of my appointments are currently being conducted over the phone or via video calls.

I cannot resolve all of a person’s issues but one of the most important aspects of my role is that I have time to listen. With this and a collaborative approach to support and management, I aim to help people reduce the impact their symptoms are having on their quality of life.

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6 JANUARY 2021
UPDATE FROM HEARING HELP ESSEX

As we enter another difficult and challenging period with lockdown Hearing Help Essex is committed to ensuring that we keep our clients, volunteers and staff as safe as possible throughout the resurgence of the Covid-19 pandemic.

Over 500 individuals access our face to face services each month, and many of our Clients are considered to be in a vulnerable group identified by the World Health Organisation. Therefore, we are once again, following Government guidelines having to take the difficult decision to cancel our drop-in sessions, home visits, and All Ears events until further notice.

Please be reassured that we continue to closely monitor the Public Health authorities guidance to ensure that we keep our service users, volunteers, and staff safe.

We are pleased to say that we are able to operate a covid-safe service for NHS Hearing Aid Cleaning and Re-tubing currently at five venues across the County. These are strictly by appointment only and we cannot accept any ‘walk-in’ service users. The venue locations are:

Hearing Help Essex Resource Centre in Central Chelmsford (All Mid, West and South Essex Patients)

St Michael’s Hospital, Braintree (Mid-Essex Patients)

Plantation Hall, Heybridge (Mid-Essex Patients)

Dipple Medical Centre, Pitsea (Basildon/Orsett Patients)

Stansted Free Church, Stansted (West Essex Patients)

Please contact us on info@hearinghelpessex.org.uk if you would like an appointment for NHS Hearing Aid re-tubing, cleaning, and basic maintenance at the Resource Centre with the following details.

Full name, address, date of birth, telephone number
Preferred day & time of appointment
How many hearing aid/s
Type of aid – mould made to fit your ear or Open Fit (small dome in the ear)
Hospital where aid/s issued
Reason for requesting an appointment.

If you would prefer to call us to discuss our telephone number is 01245 496347 or text on 07950 406173. Our phone lines are quite busy at the moment so the quickest way to contact us is via email. 

If you think your hearing needs testing, or if your hearing aids need adjusting, or you need an ear mould etc. please do contact your hospital Audiology department direct to discuss this.

As usual, our service remains completely free of charge to access, but as a small charity working hard to support residents of Essex living with hearing loss, all donations are appreciated.

Further updates will be posted on our website www.hearinghelpessex.org.uk and also on our social media channels.

WE CONTINUE TO PROVIDE A TELEPHONE, TEXT, EMAIL, LIVE CHAT, AND SOCIAL MEDIA INFORMATION, ADVICE, AND GUIDANCE SERVICE TO THOSE IN NEED.

IF YOU HAVE ANY QUESTIONS, OR REQUIRE ADVICE ABOUT MANAGING YOUR HEARING LOSS, OR HEARING AID MAINTENANCE, PLEASE DO NOT HESITATE TO CONTACT OUR FRIENDLY TEAM.

PHONE: 01245 496347

TEXT: 07950 406 173

EMAIL: INFO@HEARINGHELPESSEX.ORG.UK

WEBSITE: WWW.HEARINGHELPESSEX.ORG.UK

 

 

 

 

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